Refund policy

Returns & Cancellations

All stamps are tested twice once for our records and once on the back of your leaflet. We can provide a test picture if you request one. Returns will be subject to further testing please see below.

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To British Stamp Maker, 333 Park Lane, L31 1HE.

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post within 14 working days, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by British Stamp Maker.

Returning Custom Items: 

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of British Stamp Maker; in this case, please refer to the returns section of this document.

Returning Faulty stamps

Returned faulty Stamps will be subject to testing once they arrive back with British Stamp Maker, If the stamp is proven to be faulty once tested a full refund will be given, If the stamp has been damaged by the customer your stamp will be returned to you and no refunds given. 

British Stamp Maker

333,Park Lane L311HE

07532723045

Last edited November 2021